1. Eligibility for Returns:

• You may return any unused and unworn product within 5 days of receiving it.
• Products must be in their original packaging with all tags and labels intact.
• Items such as intimate apparel, sanitary goods, or personalized items are not eligible for return unless they are defective or damaged upon arrival.

2. Initiation of Return:

• To initiate a return, please contact our Customer Support team within 5 days of receiving the product.
• You can reach us via email at customer-support@emimo.in or by filling out the contact form on our website.
• Please provide your order number, the reason for the return, and any relevant details about the product.

3. Return Process:

• Once your return request is received, we will provide you with instructions on how to return the product.
• You are responsible for the return shipping costs unless the return is due to our error or a defective product.
• We recommend using a trackable shipping service to ensure that your return is received by us.

4. Inspection and Approval:

• Upon receiving the returned item, our team will inspect it to ensure it meets our return eligibility criteria.
• If the return is approved, we will process your refund or replacement based on your preference.

5. Refund Policy:

• Refunds will be issued to the original payment method used for the purchase.
• Please allow 5-7 business days for the refund to be processed after we receive the returned item.
• Shipping charges are non-refundable unless the return is due to our error or a defective product.

6. Replacement Policy:

• If you prefer a replacement for the returned item, please indicate this when initiating the return.
• We will arrange for the replacement to be shipped to you promptly, subject to availability.

7. Damaged or Defective Products:

• In the rare event that you receive a damaged or defective product, please contact us immediately.
• We will provide instructions on how to return the item and arrange for a replacement or refund as necessary.

8. Contact Information:

• If you have any questions or concerns about our Return and Refund Policy, please don’t hesitate to contact our Customer Support team.
• Email: info@emimo.in
• Phone: +91-8595572927

9. Policy Updates:

• Emimo reserves the right to update or modify this Return and Refund Policy at any time without prior notice.
• Any changes to the policy will be effective immediately upon posting on our website.

By making a purchase on www.emimo.in, you agree to abide by the terms and conditions outlined in this Return and Refund Policy. We value your trust and strive to ensure your complete satisfaction with every purchase. Thank you for choosing Emimo